About Calm and Connected
Our Values
- A life filled with joy and freedom
- Learning and personal development
- Innovation and best practice
- Empowering children and their families
Our Aim
- Provide practical strategies for families, so children can participate to the fullest potential
- Teach how the body, emotions and mind works to empower parents to learn self-management
- Develop foundational skills needed to play, make friends, look after themselves and learn
- For children to feel comfortable and confident in their own bodies
Services
Individual services
- Occupational Therapy; we can support children at home, school or in the community to allow them to participate in day to day activities. Whether its building friendships, looking after themselves, completing school work or being apart of a sport team.
- Clinical Psychology; We can support children to develop strategies for managing their thoughts and emotions. We can work with parents, teachers or with the child to develop a plan to manage behaviours so children can function at home or school. The initial appointment is with the caregivers only to allow the chance to talk about all the issues occurring without the child listening.
- Therapy Assistants; sessions with one of our therapy assistants can be a great way to compliment the strategies learnt in a therapy session. These sessions can occur in the clinic, at home or in the community to provide additional learning opportunities for your child.
- Functional Assessments; Many children are requiring Functional Assessments in order to access therapy funding through the National Disability Insurance Scheme (NDIS). If this is a requirement for your plan, please contact us to book in a time with one of our team members. We are able to complete functional assessments for children/young adults aged 7-19 years.
Group programs
- Sense Rugby; this is an occupational therapist based rugby program for kids that want to feel apart of a team and receive therapy in a fun environment. Children join a team with a rugby coach, therapist and helpers to learn rugby skills and meet therapeutic goals.
- Lego Therapy Group; This group is to help kids develop social, communication, emotional and problem solving skills using the motivating medium of LEGO! Strategies are embedded into the that children can maintain their attention and focus on the lego. There are 2 age group programs, 4-6 and 7 and upwards.
- Hanging Out Days; Our one day 8-16 year olds is a full day opportunity for children to learn and practice the social and emotional skills. Days include going to the zoo, sci tech and more! These social skills days is a chance to practice in the moment with therapist support.
- Picky Eaters Feeding Group; This group is for kids who would like to expand the variety of food that they eat and start to try new things.
Therapy Intensive Camps
- Camp Confidence; this camp is for 8-11 years and allows children a fun and supportive environment to enjoy the camp experience whilst meeting their therapeutic goals. It is held in the September/October school holidays.
- Girls Camps; our ‘girls only’ therapy intensives are available for 11-13 year olds in January and August. We get to talk and do girls stuff, with the focus on building friendships and emotional resilience.
- Young Ladies Getaway; Our ‘young ladies only’ therapy intensive for girls aged 14-17 years in November is filled with activities and conversations to help girls build friendships and navigate social emotional challenges.
- Boys Camp; our camping adventures for boys 11-13 years are a great opportunity to develop social, motor and emotional skills whilst having fun in a supportive environment. Held in the April school holidays
- Our Support Camps are a chance for children to have a break with their peers. Our disability support workers create a safe space for kids to relax and be themselves. Camp is all about social and community participation.
- Online workshop series
We have put together online workshop series that cover the top topics that we most frequently provide information on to our families. These series are designed for the super busy parent! Each day you get an email with a video that is 2-3 minutes long. The topics are broken down into these small chunks to help you digest the information.
- Face to Face workshops
In each of our face to face workshops we explore; why a child is having difficulty with that topic, practical strategies and ideas that can be used by parents and teachers. The aim is to provide an understanding of each topic so that the adults supporting the child can begin problem solving themselves and also be better equipped to implement strategies provided by therapists.
- ADHD Expo and Guest Speakers Event
This a full day of education on supporting a child with ADHD. There are guest speakers from health professionals who have experience working with children with ADHD to provide information and practical strategies. During the breaks there are stall holders of support organisations to provide further opportunities to gain support and information.
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Our therapists are often on the road, so email is often the best mode of contact, or please leave a voicemail/ send a text so your therapist knows to be back in touch with you. It is recommended that you talk to your therapist about how often you would like to be in touch and what is the best way of doing this, especially how you would like feedback following school visits. During the initial assessment, therapists may discuss frequency of sessions recommended. At this point further session dates and times may be arranged. However, some families do not requiring frequent ongoing support and may opt to request sessions when required.
Unless otherwise discussed with the family, Calm and Connected agree to:
- Provide reports within 2 weeks of request
- Provide an email or phone call update within 2 business days following a school visit
- Reply to emails and phone calls as soon as practicable and/or within 3 business days
- If no session times made in the initial appointment, 1-2 weeks following this time, the therapist will contact the family via email to check in and determine the need for future sessions.
- If families feel they are managing at that time of the first check in, the therapist will then contact via email again in 2 months time to check in unless otherwise requested by the family.
- Therapists should respond to voice messages and emails within 3 business days. If no reply is given in that time, please forward the email to contact@calmandconnected.com.au
Caregivers and Clients agree to:
- Provide a safe environment for therapists to conduct home and community visits this includes:
- No smoking during appointments
- Ensuring pets are kept out of the area that therapy is being conducted
- Disclose any violence in the household and/or restraining orders
- If there are any questions, queries, concerns, changes, developments etc the family should contact their therapist to update them or ask any questions.
- Following the 2 month check in with no continuation of frequent sessions, it is up to the family to contact the therapist again if they wish to make appointments or if they have any queries they would like to discuss.
- Disclose any medical conditions that their child may have and complete a medical action plan form, or provide one that they currently have.
Weekly Newsletter
Once a family has engaged in services with Calm and Connected, their email will automatically be added to the Calm and Connected email list to receive newsletters and updates. If you no longer wish to receive emails from Calm and Connected there are options to unsubscribe at the bottom of newsletters, or please email or phone Calm and Connected to ask to be removed from this list.
Payments
Families are sent an invoice to pay for therapy sessions by direct debit online. The invoice is sent 1-3 business days following the therapy session. Group and camp invoices are sent to families in advance to the services to secure a place. We are not able to take payments at the time of the appointment, this enables us to keep our payments separate from therapy so our therapists can focus on your child. Once payment is received then you will receive a receipt in 1-3 business day. Our payments and receipts are typically processed on a Tuesday and Thursday.
We require all families to sign up to our GoCardless system to assure payment. If invoices aren’t paid within 2 weeks then the family is sent a reminder. If the invoice is not paid within 7 days of this reminder then the Gocardless system will be used to charge the nominated bank account.
Medicare referrals; visit your GP to see if you are able to get one of the following care plans that enable you to receive medicare rebates:
- Chronic disease management plan; this is for upto 5 visits for allied health services including OT and clinical psychology. Not able to be used for group programs.
- Mental health care plan; this is for 6-10 sessions for clinical psychology.
You will need to provide a copy of your referral letter either before your appointment or to the therapist at your initial appointment so that we have the details to put onto your receipts. After full payment you will then need to take your receipts to medicare to get the rebate into your account. As part of the referral we are required to provide a copy of the summary report to your GP of the goals and progress made.
Private health rebates; depending on your level of cover you may be able to claim your sessions through private health insurance. You can take your receipt to claim following full payment.
Reports
Included as part of the initial assessment is a summary report that outlines your childs goals, strengths, areas for improvement and recommendations. If you require a more detailed report or further reports then these come at an additional charge.
Cancellation
If you are not able to attend your scheduled appointment, please contact us as soon as you know you are unable to attend. If you provide 24 hours notice prior to your appointment, then you will not incur a fee. Otherwise within the 24 hour period we will charge an administration fee of $50 to partially cover the payment for the time your Therapist allocated to your session. If no notice is provided and your therapist arrives at the session then the full fee will be charged for your visit. This applies to home, community and clinic visits.
For Camp cancellation details, please refer to the Commitment section of the camp application form.
Resource Hire
We frequently loan items to families to trial with their child. This ensures that the piece of equipment recommended is the right fit for your child before you decide to purchase the item. It also may be that your child only needs the item for a short period, and so we are happy to loan the item whilst is needed. You will be required to complete a loan form to help us keep track of our items, and so you are aware of any costs associated with damage or loss to the item.
NDIS Planning Meetings
You are welcome to invite your therapist to attend your NDIS planning meeting to help explain and advocate for the services that you would like for your child. In preparation for your meeting, ask your therapist to provide a quote for services to help communicate what you would like included in your plan.
Feedback
We highly value receiving feedback and welcome any input on how to improve our service. We encourage you to speak directly with your therapist to provide any compliments or criticism, or be in touch with the Director, Kate Keisler with the contact details provided below. Otherwise we have a Customer Feedback Form available online under the ‘contacts’ page on our website.
Kate Keisler
0430645086
contact@calmandconnected.com.au
Calendar of Events
Click here for a comprehensive list of events we are running this year.
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Main office details:
0430645086
contact@calmandconnected.com.au
5C 11 Erade Drive Piara Waters