The Privacy Act
The Privacy Act regulates how APP entities collect, hold, use and disclose personal information, and how individuals can access and seek correction of that information. APP entities are:
which are bound by the Privacy Act.
‘Personal information’ is information or opinion in any form that identifies or enables identification of a living person. The complete definition in the Privacy Act is:
“Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.”
Compliance with the Privacy Act
Calm and Connected is required to comply with the Privacy Act and in particular the thirteen APPs which regulate the collection, holding, use and disclosure of personal information.
Personal Information Handling Practices
Collection of personal information generally
Calm and Connected only collects personal information which it needs in order to perform its functions and activities. This includes:
Calm and Connected collects personal information in accordance with the Privacy Act.
In all cases where personal information is received, it is handled according to the particular circumstances and in compliance with the Privacy Act.
Calm and Connected collects personal information through a range of different channels including:
Kinds of personal information collected and held
Calm and Connected collects and holds various kinds of personal information including:
How the Calm and Connected holds personal information
Personal information held by Calm and Connected is stored on electronic document and records management system and also on paper files in a locked storage cabinet. All systems are password protected and maintained in confidential locations. Consent is received from clients prior to sharing personal information.
The Department stores and disposes of personal information in accordance with the Archives Act 1983.
Purposes for which personal information is collected, held, used and disclosed
The purpose for which the Department collects, holds, uses and discloses personal information will vary depending on the function and activity being taken and may include one or more of the following:
How to seek access to and correction of personal information
An individual has a right of access under the Privacy Act to personal information about himself or herself held by Calm and Connected. This right of access is subject to the entitlement of the Calm and Connected to refuse access under the Freedom of Information Act. Individuals can request access to documents containing their personal information by emailing the their therapist and/or owner. Where an individual wishes to request correction of personal information, he or she should contact their therapist and/or owner.
All complaint information is stored through an online management system electronically or in paper format. For more information please refer to Calm and Connected’s Complaints Policy.